Frequently Asked Questions
Find answers to common questions about pet beds, mats, blankets, shipping, sizing, care, returns, and payments at Dodo Pet Care.
Shipping & Delivery FAQs
Do you offer pan-India shipping for pet beds and accessories?
Yes, Dodo Pet Care offers pan-India shipping for all pet beds, mats, and blankets, subject to courier serviceability. Remote pin codes may have additional charges shown at checkout.
What is the delivery time for Dodo Pet Care products?
Orders are dispatched within 1–2 working days and usually delivered within 3–5 business days, depending on your location in India.
What are the shipping charges on pet products?
Orders below ₹999: ₹149 shipping
Orders ₹999–₹3,998: ₹99 shipping
Orders above ₹3,999: Free shipping
Shipping fees help us safely deliver large and bulky pet products.
How can I track my pet product order?
Once your order is shipped, you will receive a tracking link via SMS or email to monitor delivery status.
Returns, Exchanges & Cancellations FAQs
What is your return policy for pet beds and mats?
Due to hygiene and safety reasons, we do not accept returns once the product has been delivered. This ensures every pet receives a fresh, unused product.
Do you allow size exchange for pet beds?
Yes, we allow size exchanges for the same product, subject to availability. The item must be unused, unwashed, and returned in original packaging with tags intact.
Are sale or discounted pet products eligible for exchange?
No, products purchased during sales or at discounted prices are not eligible for exchange.
How do I request an exchange?
Contact us within 48 hours of delivery via email or WhatsApp with your Order ID, registered phone number, delivery address, and clear product photos.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified only before dispatch. Please contact our support team as soon as possible.
Refund FAQs
Do you provide refunds on pet products?
Refunds are provided only in approved cases after inspection. Refunds can be processed to the original payment method or issued as store credit.
How long does a refund or exchange take?
Once the product passes inspection, refunds or exchanges are processed within 5–7 working days.
Product Care & Washing FAQs
Are Dodo pet beds and mats washable?
Yes, most Dodo pet beds and mats come with removable, washable covers for easy maintenance.
Can I machine wash pet bed covers?
Yes, covers can be machine washed on a gentle cycle using mild detergent.
Can pet beds be tumble dried?
We recommend air drying to maintain fabric quality, softness, and shape.
How often should I wash pet beds and blankets?
For best hygiene, we recommend washing every 2–3 weeks or as needed.
Product Information FAQs
What materials are used in Dodo Pet Care products?
Our products are made using soft, durable fabrics, supportive filling, and anti-slip bases for everyday comfort and long-lasting use.
Are your pet beds suitable for all dog and cat breeds?
Yes, our pet beds and mats are suitable for most dog and cat breeds. Please refer to the size guide before ordering.
Are Dodo pet products suitable for Indian weather?
Yes, all our products are designed for all-season comfort and Indian climate conditions.
How do I choose the right pet bed size?
Refer to the size chart on the product page. If unsure, choosing one size larger usually provides better comfort.
Will my pet actually use the bed?
Most pets naturally adapt to our beds due to the soft fabric and supportive design. Some pets may need a short adjustment period.
Are your products safe for puppies, kittens, and senior pets?
Yes, Dodo products are safe and comfortable for pets of all ages. Supervised use is recommended for very young pets.
Payment FAQs
What payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, and digital wallets via secure payment gateways.
Is Cash on Delivery available?
Currently, Cash on Delivery is not available. We accept online payments only.
Are online payments secure?
Yes, all payments are processed through trusted and secure payment gateways.
About Dodo Pet Care FAQs
Where is Dodo Pet Care based?
Dodo Pet Care is an India-based pet brand creating comfortable, durable, and stylish pet essentials for modern homes.
How can I contact Dodo Pet Care customer support?
You can contact us via email, WhatsApp, or Instagram DM. Our support team is always happy to help.
Didn’t find your answer?
Every pet is unique — and so are their needs. Reach out to us and we’ll help you find the perfect fit for your furry friend.